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Our Approach

We are committed to providing the best possible client service. The following is our promise to our clients:

  • To always put our clients’ interests first
  • To keep our clients informed and to communicate in an effective manner
  • To be transparent on costs
  • To provide access to legal services
  • To continuously innovate and strive to be better
  • To provide first class and proactive advice at all times
  • To encourage and respond to feedback
  • To be honest and act with integrity at all times

However you choose to contact us by phone, email or just popping into one of our branches we will ensure that you are looked after from the start.

We offer a free initial assessment on all matters so that our adviser can understand your individual situation and your needs.

Following your consultation, should you choose to instruct us we will send you one of our Welcome Packs, which outlines what will happen in your matter. Your solicitor will also talk you through this and let you know when you can expect updates and developments.

Throughout you will have access to your solicitor and our support team should you need to contact us at any time. Our phone lines are open from 8am to 6pm and all of our branches are open from 9am to 5pm.

In addition we have a smartphone app you can download which allows you to ask a question at any time, scan in important documents and record audio to support your case where necessary.

Our approach has been designed with you in mind. We are committed to making your experience with us the best it can be and we are here to help you at every stage of your journey.

You can get in touch with us today by booking an appointment or contacting one of our advisors.

What are you looking for?

Why should you use us?

Edward Hands and Lewis have been in business for well over 100 years and we understand our client's needs. Here are a few reasons why you should use us.
  • Map and Double Pin Icon National Locations

    Edward Hands and Lewis is now a nationally-acclaimed body. For over a hundred years Edward Hands and Lewis has been an established solicitors in the Leicestershire area, but now we have branched out across the UK.

  • Stopwatch Icon Quick Response

    At Edward Hands and Lewis we pride ourselves on our quick response time and there are several ways you can get in touch, whatever the method, we will make sure we get back to you as soon as we can and get to work on your case.

  • Coffee Cup Icon Free Initial Assessment

    We offer a free initial assessment so you know that you have found the right people for the job. Contact us and no matter what your enquiry is about, we will find the right person to deal with your case.

  • Magnifying Glass Icon Transparent Pricing

    We make our prices fully transparent so our clients know exactly what they’re paying for throughout the process. We also offer fixed-fee services so you know the full costs from the outset.

  • Wrapped Present with Bow Icon Personal Approach

    Our solicitors are approachable and helpful and understand that legal undertakings can be incredibly stressful. We pride ourselves on excellent client service which has been recognised year on year by our Lexcel accreditation.

  • Clock Face Icon Out of Hours

    We know you may not be available within standard working hours, which is why we make ourselves available for out of hours appointments.

  • Magnifying Glass Icon Languages we speak

    At Edward Hands and Lewis several of our specialists are multi-lingual in the following languages: Punjabi, Hindi, Urdu, Gujarati, Serbo-Croation, French, Italian, German, Swedish. For any other languages, the services of translators may be appropriate.

  • Wrapped Present with Bow Icon Award winning team

    At Edward Hands and Lewis we have an award winning team to deliver legal services to you. Our solicitors and support teams have won awards for their expertise and business acumen and continue to deliver excellence in the profession.

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