Home > Legal Articles > PPI Complaints Dominate Ombudsman’s Time

PPI Complaints Dominate Ombudsman’s Time

Posted on Thursday, 19th September 2013 by

Photo Credit: Images_of_Money via Compfight cc

A recent report from the Financial Ombudsman shows 86% of all new complaints made to it in the first 6 months of 2013 were in relation to the mis-selling of PPI.  In real terms that meant 226,228 complaints January – July 2013, the highest number ever recorded.

Whilst the PPI scandal is not new, the report does show there remains a significant number of people who are either making new enquiries as to how to deal with a potential PPI claim or a significant number of people are not happy how their PPI claim is being dealt with.

We know the banking industry has set aside more than £18.6bn to cover the costs of the PPI claims (reported by Which?) but clearly there may be further sums required if the number of new claims continues to increase.

I say the banks are getting better at dealing with PPI as they have moved from resisting claims initially  to openly writing to some customers to notify the customer of a potential claim.  The issue was discussed during a BBC Radio 5 Live broadcast as part of which I featured as the independent lawyer and commentator on the subject.

It remains to be seen how the PPI scandal will play out but it is clear from the statistics reported upon at the mid-point of this year the saga is not over.

Paul is our Managing Director in Leicester. All of our staff in Leicester are experts in their fields and dedicated to quality client care. If you would like to find out more about our solicitors in Leicester please contact us.

Talk to our legal team

The information provided in all of our blogs reflects only a narrative of some elements to consider on the topic. The blogs do not contain considered legal advice and should not be relied upon as advice. Please see our website terms and conditions for full details of our disclaimer. If you are interested in obtaining advice, please contact one of our lawyers who will be happy and able to advise you on your own particular circumstances.

1 Step 1

Quick Quote

Your Nameyour full name
Contact Number
Post Codeyour full name
Your Messagemore details
0 /

Paul Stubbs - Litigation
Paul Stubbs - Litigation
paul.s@ehlsolicitors.co.uk 01332 862 113
Related author articles
Article tags

Map and pin icon
Sign up to our newsletter