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Our CSR Policy

Honesty and Accountability:

We will carry out every aspect of our business with honesty, integrity and show the up most respect to our employees, clients and third parties.

We will up hold high standards of integrity for example; we will not make commitments we cannot or do not intend to keep.

We understand the involvement from our employees is crucial to future business success and aim to keep all employees informed on all matters affecting them.

Business Conduct

We want to succeed in delivering the best possible service to our clients so every employee is expected to cohere to Edward Hands & Lewis’ core values; they define who we are and where we are going. Our core values shape how the team interact with one another and how we deliver our services;

• To build trusts in all relationships we have
• To be positive
• To create an environment that inspires and delivers innovation and excellence
• To have fun
• To inspire those around us with confidence

Demonstrable Compliance:

Edward Hands and Lewis will meet or exceed all applicable legislation. Where no legislation exists we will seek to develop and implement policies. We believe that by showing demonstrable compliance we will have a better perspective on the products and services we deliver to our clients.

We have robust procedures to ensure that the highest standard of client care is given to our client’s and we welcome feedback where possible. We stride for perfection and want to make sure our cliental receive a personal and honest service.

Sustainable Progress:

We are committed to improving our performance; we therefore take into account technical advancements, costs, customer expectations and concerns by implementing new social and environmental policies and procedures.

We aim to monitor our performance by getting regular feedback from our clients, employees and third parties. Where possible we implement these outcomes to improve our services for current and future clients, employees and third parties.

Our company has imbedded objectives that are carried out to a high standard, we want our clients’ to be involved in positive changes the company undertake therefore we provide updates on our progress to third parties that are involved.


We understand our duties as a company and how these effect the environment and impact on social welfare.

Edward Hands and Lewis are committed to behaving ethically and contribute to economic development whilst improving the quality of life of the work force with our Best Place to Work Scheme.

We strongly believe that Corporate Social Responsibility is a group effort and everyone plays a part in maintaining this.

Environmental Sustainability:

As a firm we have a responsibility to manage our environmental impact on our surrounding areas so we aim to where every possible recycle and save resources (not be wasteful of water and energy).

We have pledged to send 90% of outgoing correspondence using internet technology thus reducing paper and ink.

To recycle all waste.

When employees are travelling long distances to see clients or visit different offices we set up a car share so no more than one person is driving to the same place or we arrange for them to use public transport, this helps to reduce CO2 emissions.

Community Involvement:

We are committed to playing a key role in our local community, we understand that as a business we have grown from the local communities where our offices are based and want to make sure we are putting back into them.

We purposely go out into the community trying to create long lasting partnerships so we can work closely with other local businesses, local schools and nurseries, local councils, clubs and societies. We understand that these people and groups make up the community and where we can offer help we most definitely will. Our Regional Practice Managers set up and coordinate opportunities for each branch to be able to support their local community. This involves;

• Charity Work
• Volunteering
• Educational support
• Competitions
• Discount for local residents
• Building connections with local businesses
• Supporting local clubs and societies
• Creating relationships with local councils

Charities & Sponsorship:

We are passionate about helping and supporting local charities where our branches are based. Each year the staff votes for a local charity that they would like to support and fundraise for throughout the year.

We take part in events that the chosen charities have put on for the year but also create our own to help fundraise.

We support other causes during the year but our main focus is to liaise with our chosen local charity which means that we help promote this charity by only placing their literature in our branches.

In gratitude and to support and assist our local community the staff at EHL are to take part in ‘community giving’ – a programme of events lending time, energy and assistance to local people / organisations that often require an extra pair of hands.

We know how hard it is for the staff to work and also contribute towards charity so to make sure our team get involved we provide 2 Community Days a year for them to take after a charity event.

Communities and Relationships:

Our aim is to build long-term relationships with our clients, suppliers and local communities by encouraging our employees to consider the needs of others and involve themselves in community projects.

We always conduct our business relationships with integrity and courtesy, the Company has evolved over time whilst always maintaining a strong commitment to its core values. We have never forgotten that we are here because of our clients who have supported us over many years. We are proud to be at the heart of the communities in which we serve and we are equally proud of the team that we have to provide such service.

Family Friendly:

We have carefully designed our offices to be accessible and approachable for families.

As a firm we are passionate about making our services accessible for families and welcome children into all of our branches.

We have meeting rooms based downstairs making it easier for parents with young children and buggies to meet with our solicitors.

We’re always thinking about how we can develop our services to benefit families and have created some helpful literature for parents. Our Moving Home with Young Children brochure gives parents useful hints and tips to make their move go as smoothly as possible and keep children involved.

Edward Hands & Lewis are continually developing innovative ways to help families and communities.

Ethical Marketing Practices:

We will always market to our prospective clients in an ethical manner and never falsely advertise or manipulate marketing information.

We seek to promote honesty, fairness and responsibility in all advertising by researching any information prior to releasing it.

We want our clients and third parties to gain knowledge from posts that are published on social media therefore our team work hard to write blogs that are interesting and informative on legal services.

We don’t want our clients to ever be left in the dark so we go out of our way to give them the information they need for example; free legal clinics, in house presentations, guest speaking, free webinars.

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Why should you use us?

Edward Hands and Lewis have been in business for well over 100 years and we understand our client's needs. Here are a few reasons why you should use us.
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    Edward Hands and Lewis is now a nationally-acclaimed body. For over a hundred years Edward Hands and Lewis has been an established solicitors in the Leicestershire area, but now we have branched out across the UK.

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    We know you may not be available within standard working hours, which is why we make ourselves available for out of hours appointments.

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    At Edward Hands and Lewis several of our specialists are multi-lingual in the following languages: Punjabi, Hindi, Urdu, Gujarati, Serbo-Croation, French, Italian, German, Swedish. For any other languages, the services of translators may be appropriate.

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    At Edward Hands and Lewis we have an award winning team to deliver legal services to you. Our solicitors and support teams have won awards for their expertise and business acumen and continue to deliver excellence in the profession.

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