Edward Hands and Lewis is now a nationally-acclaimed body. For over a hundred years Edward Hands and Lewis has been an established solicitors in the Leicestershire area, but now we have branched out across the UK.
Our core values have been with us since the firm began in 1897 and have underpinned everything for which the firm has stood. They have determined how the team has interacted with each other and how we deliver our services to the client. Our core values define who we are and where we are going. Our core values are listed below:
1. To inspire those around us with confidence
By employing the best staff and by exceeding expectations, we are able to inspire confidence in what we do and how we deliver our services.
Not only do we strive to do a good job, but we make sure we keep our promises and work hard to support our team members and to represent our clients’ interests.
2. See the changing marketplace as an opportunity
No business survives for as long as we have without embracing the changing market place. Law is very different to what it was in 1897. In the last 10 years the legal services market has changed beyond all recognition. While change can be daunting for most people, in our organisation we relish the challenge that it brings.
3. To create an environment that inspires and delivers innovation and excellence
Our team is constantly challenging the boundaries and looking at new ways to deliver the services and products we offer. Our focus is entirely from the perspective of the client and this enables us to continually adapt to changing demands and be one step ahead of our competition.
We work hard to remove the obstacles to foster creativity within our team. We encourage ideas at all times and put in place the forums to allow these ideas to be heard.
This is an evolving business which is driven by its culture. Our competitors may seek to copy our new products and services, our branding or even the look and feel of our website, but they cannot copy our culture. We set the bar high in everything we do and it is this determination to excel that sets us apart.
4. To have fun
We want to have fun and we want to employ staff that want to have fun. We know that what we do is a serious business and we never forget the importance of ensuring professionalism and integrity throughout (see core value no.5). However, we strongly believe that by creating an environment where staff can enjoy coming to work and where staff enjoy each other’s company we are able to deliver on our promises to our clients.
We want to embrace our diversity and each person’s individuality and, in doing so, we want to have fun.
5. To build trust in all relationships we have
Almost more than anything, we recognise the important of trust. We want a relationship of honesty and professionalism with our clients, staff and suppliers. In order to achieve this, we must do what we say we are going to do; be honest when something cannot be achieved and be transparent in our dealings.
Relationships, to us, are about the long-term and are the basis upon which we have grown. We want people who deal with our organisation to have respect for us because we deserve that respect.
6. To be positive
We want our team to be positive and to seek out new challenges; to always see the best in each other and to encourage each other to succeed. A positive attitude is contagious and we want it to form every part of our organisation.
We do not shirk responsibility; our team members take ownership of client and team member concerns and deal with these matters in an effective and positive manner.
With the right attitude and the right focus, we believe our team can achieve anything. This belief forms the very essence of who we are.
7. To deliver value
We want our clients to feel that they have received value from us, not just in the price that we charge but in everything about our service. This is why we continually work to ensure that we deliver our service faster and more effectively than any competitor. This is why we only employ the very best staff to ensure that our clients receive exceptional advice.
Our goal is to ensure that our clients stay with us during their lifetime. This ethos is essential to building a strong business and this can only be achieved by delivering value to our clients.
8. To show respect and be respectful
We believe passionately in showing respect to those with whom we deal. While we do believe that people should earn respect, everyone we interact with whether on the other side of a transaction or otherwise should be dealt with courteously and respectfully.
9. Get involved and be an active part of our community
We want our team members to get involved in the activities we promote and we want our organisation to be an active part of the community in which it is based.
We passionately believe that it is only by being involved that you can positively influence your environment. Our team enjoys coming to work and members take pride in giving something back to the community.
10. To have passion
The passion our team has for the law and delivering great advice is contagious and everyone who joins the team comments on the extent of our passion and dedication to what we do. We find the law a tremendous and exciting challenge and we take great pride in representing our clients and winning their case. It is our passion for what we do that makes this a truly great place to work and be a part of
At Edward Hands and Lewis we pride ourselves on our quick response time and there are several ways you can get in touch, whatever the method, we will make sure we get back to you as soon as we can and get to work on your case.
We offer a free initial assessment so you know that you have found the right people for the job. Contact us and no matter what your enquiry is about, we will find the right person to deal with your case.
We make our prices fully transparent so our clients know exactly what they’re paying for throughout the process. We also offer fixed-fee services so you know the full costs from the outset.
Our solicitors are approachable and helpful and understand that legal undertakings can be incredibly stressful. We pride ourselves on excellent client service which has been recognised year on year by our Lexcel accreditation.
We know you may not be available within standard working hours, which is why we make ourselves available for out of hours appointments.
At Edward Hands and Lewis several of our specialists are multi-lingual in the following languages: Punjabi, Hindi, Urdu, Gujarati, Serbo-Croation, French, Italian, German, Swedish. For any other languages, the services of translators may be appropriate.
At Edward Hands and Lewis we have an award winning team to deliver legal services to you. Our solicitors and support teams have won awards for their expertise and business acumen and continue to deliver excellence in the profession.