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Privacy Notice


Data Controller: EHL Group

City Gate House
St. Margaret’s Way
Tel: 0116 266 5394

Controllers Representative: Hayley McAllister

– Tel: 0116 266 5394

Email: compliance@ehlgroup.co.uk

Edward Hands & Lewis is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Edward Hands & Lewis is committed to being transparent about how it handles your personal information, to protecting the privacy and security of your personal information and to meeting its data protection obligations under the General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018. The purpose of this privacy notice is to make you aware of how and why we will collect and use your personal information both during and after your working relationship with the Company. We are required under the GDPR to notify you of the information contained in this privacy notice.

This privacy notice applies to all current and former clients

What Information does the Company Collect?

The Company collects and processes a range of information about you; this includes:
• Your contact details and date of birth.
• Your gender.
• Your marital status.
• Your identification documents including photographic identification and utility bills x 2.
• Any other category of personal data which we may notify you of from time to time.

How does the Company Collect your Personal Information?

We may collect personal information about you in a variety of ways. It is collected during the course of your instructions, either directly from you or sometimes from a third-party such as a credit agency.
Whilst some of the personal information you provide to us is mandatory and/or is a statutory or contractual requirement, some of it you may be asked to provide to us on a voluntary basis. We will inform you whether you are required to provide certain personal information to us or if you have a choice in this.
Your personal information may be stored in different places, including in your file, in the Company’s case management system and in other IT systems, such as the e-mail system.

Why does the Company Process Personal Data?

The Company needs to process data for contractual purposes to enter into an agreement with you and to meet its obligations.
In some cases, the Company needs to process data to ensure that it is complying with its legal obligations.
We may also occasionally use your personal information where we need to protect your vital interests (or someone else’s vital interests).

Why does the Company Process Sensitive (Special Categories) Personal Data?

We will only collect and use your sensitive personal information, which includes special categories of personal information and information, when the law allows us to.
Some special categories of personal information, ie. information about your health or medical conditions and information about criminal convictions and offences, is processed so that we can perform or exercise our obligations or rights and in line with our Data Protection Policy.
We may also process these special categories of personal information, and information about any criminal convictions and offences, where we have your explicit written consent. In this case, we will first provide you with full details of the personal information we would like and the reason we need it, so that you can properly consider whether you wish to consent or not. It is entirely your choice whether to consent. Your consent can be withdrawn at any time.

Where the Company processes other special categories of personal information, ie. information about your racial or ethnic origin, religious or philosophical beliefs and sexual orientation, this is done only for the purpose of equal opportunities monitoring and in line with our Data Protection Policy. Personal information that Edward Hands & Lewis  uses for these purposes is either anonymised or is collected with your explicit written consent, which can be withdrawn at any time. It is entirely your choice whether to provide such personal information.

We may also occasionally use your special categories of personal information, and information about any criminal convictions and offences, where it is needed for the establishment, exercise or defence of legal claims.

Who has Access to Data?

Your personal information will be shared internally within Edward Hands & Lewis, including with members of the department in which your work will be undertaken and IT staff if access to your personal information is necessary for the performance of their roles.

We may also share your personal information with third-party service providers (and their designated agents), including:

  • External IT services.
  • External auditors.
  • Professional advisers, such as lawyers and accountants.
  • Home Office, HMRC or other Government agency as required by law.
  • Regulatory Authorities for governance and to maintain accreditations (Solicitors Regulatory Authority (SRA), Lexcel, Reliance)


We may also share your personal information with other third-parties in the context of a potential sale or restructuring of some or all of its business. In those circumstances, your personal information will be subject to confidentiality undertakings.

We may also need to share your personal information with a regulator or to otherwise comply with the law.

We may share your personal information with third-parties where it is necessary to administer the contract we have entered into with you, where we need to comply with a legal obligation, or where it is necessary for our legitimate interests (or those of a third-party).

Transfer of Data Outside the European Economic Area

We will not transfer your data to countries outside the European Economic Area.

How does the Company Protect Data?

The Company has put in place measures to protect the security of your personal information. It has internal policies, procedures and controls in place to try and prevent your personal information from being accidentally lost or destroyed, altered, disclosed or used or accessed in an unauthorised way. In addition, we limit access to your personal information to those employees, workers, agents, contractors and other third-parties who have a business need to know in order to perform their job duties and responsibilities. You can obtain further information about these measures from our Compliance Department.

Where your personal information is shared with third-party service providers, we require all third-parties to take appropriate technical and organisational security measures to protect your personal information and to treat it subject to a duty of confidentiality and in accordance with data protection law. We only allow them to process your personal information for specified purposes and in accordance with our written instructions and we do not allow them to use your personal information for their own purposes.

We also have in place procedures to deal with a suspected data security breach and we will notify the Information Commissioner’s Office (or any other applicable supervisory authority or regulator) and you of a suspected breach where we are legally required to do so.

For How Long does the Company Keep Data?

We will only retain your personal information for as long as is necessary to fulfil the purposes for which it was collected and processed, including for the purposes of satisfying any legal, tax, health and safety, reporting or accounting requirements.

The periods for which your data is held after the end of your matter are set out in our Data Protection Retention Policy which forms part 2 of our Data Protection Policy and also contained in Record of Personal Data Processing Activities available from the Data Controller’s representative.

Your Rights

As a data subject, you have a number of rights. You can:

  • Access and obtain a copy of your data on request.
  • Require the Company to change incorrect or incomplete data.
  • Require the Company to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing.
  • Object to the processing of your data where the Company is relying on its legitimate interests as the legal ground for processing.

If you would like to exercise any of these rights, please contact compliance@ehlgroup.co.uk

If you believe that the Company has not complied with your data protection rights, you can complain to the Information Commissioner.

Automated Decision Making

We do not take automated decisions about you using your personal data or use profiling. However, you will be notified if this position changes.

Changes to this Privacy Notice

We reserve the right to update or amend this privacy notice at any time, including where the Company intends to further process your personal information for a purpose other than that for which the personal information was collected or where we intend to process new types of personal information. We will issue you with a new privacy notice when we make significant updates or amendments. We may also notify you about the processing of your personal information in other ways.

Further Information

If you have any questions about this privacy notice or how we handle your personal information, please contact compliance@ehlgroup.co.uk and/or refer to our full Data Protection Policy.

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Privacy Notice

Why should you use us?

Edward Hands and Lewis have been in business for well over 100 years and we understand our client's needs. Here are a few reasons why you should use us.
  • Map and Double Pin Icon National Locations

    Edward Hands and Lewis is now a nationally-acclaimed body. For over a hundred years Edward Hands and Lewis has been an established solicitors in the Leicestershire area, but now we have branched out across the UK.

  • Stopwatch Icon Quick Response

    At Edward Hands and Lewis we pride ourselves on our quick response time and there are several ways you can get in touch, whatever the method, we will make sure we get back to you as soon as we can and get to work on your case.

  • Coffee Cup Icon Free Initial Assessment

    We offer a free initial assessment so you know that you have found the right people for the job. Contact us and no matter what your enquiry is about, we will find the right person to deal with your case.

  • Magnifying Glass Icon Transparent Pricing

    We make our prices fully transparent so our clients know exactly what they’re paying for throughout the process. We also offer fixed-fee services so you know the full costs from the outset.

  • Wrapped Present with Bow Icon Personal Approach

    Our solicitors are approachable and helpful and understand that legal undertakings can be incredibly stressful. We pride ourselves on excellent client service which has been recognised year on year by our Lexcel accreditation.

  • Clock Face Icon Out of Hours

    We know you may not be available within standard working hours, which is why we make ourselves available for out of hours appointments.

  • Magnifying Glass Icon Languages we speak

    At Edward Hands and Lewis several of our specialists are multi-lingual in the following languages: Punjabi, Hindi, Urdu, Gujarati, Serbo-Croation, French, Italian, German, Swedish. For any other languages, the services of translators may be appropriate.

  • Wrapped Present with Bow Icon Award winning team

    At Edward Hands and Lewis we have an award winning team to deliver legal services to you. Our solicitors and support teams have won awards for their expertise and business acumen and continue to deliver excellence in the profession.

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