Transparency & Compliance
Privacy & Data Protection
How Edward Hands & Lewis handles your information with transparency and security.
What We Collect
Edward Hands & Lewis Solicitors Ltd collects personal information you provide when you contact us, instruct us in a legal matter, visit our offices, or use our website. This may include:
- Full name and contact details
- Date of birth and identification documents
- Financial information relevant to your matter
- Details of third parties involved in your matter
- Website usage data (via cookies)
- Correspondence and call recordings
How We Use Your Data
We use your personal data to provide legal services, manage your matter, comply with our regulatory and legal obligations, and communicate with you. We may also use it to improve our services and, where you have consented, to send you relevant legal updates.
We will never sell your data to third parties, nor will we use it for any purpose that is incompatible with the reason for which it was collected.
Who Has Access to Your Data?
Internal
Relevant legal departments and IT staff who require access to perform their essential role.
Service Providers
External IT providers, accountants, and professional advisers operating under strict data processing agreements.
Authorities
HMRC, the Home Office, the SRA, and external auditors where required by law or regulatory obligation.
Data Sovereignty
We do not transfer your personal data to countries outside the European Economic Area. All data is stored and processed within the EEA in full compliance with UK GDPR.
Your Rights as a Data Subject
You have full control over your personal information. Should you wish to exercise any of these rights, our Data Controller is ready to assist.
Access & Copy
Request a copy of the personal data we hold about you.
Change / Correct
Ask us to correct inaccurate or incomplete personal data.
Delete / Stop Processing
Request erasure of your data or restriction of its processing in certain circumstances.
Object to Use
Object to processing based on legitimate interests or for direct marketing purposes.
Making a Complaint
If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). We encourage you to contact us first so we have the opportunity to address your concern.